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The Lind Hotels One-Person Promise has been created as a guest experience initiative that will deliver a more personalized experience when staying at The Lind Boracay. The initiative works by pairing guests with a staff member who will act as their single point of contact during their stay, which will tailor the experience by creating a connection between the two. This also acts as a way to empower team members to champion exceptional guest journeys and helping to deliver the best, most memorable stay possible.

Chief Operating Officer Pierre Henrichs spoke on The Lind Hotels One-Person Promise saying, "Hospitality has traditionally been organised around departments, but guests do not experience a hotel in departments. We wanted to create a model that feels more intuitive and more human. By giving guests a single point of contact, we remove barriers and allow genuine relationships to develop throughout the stay."