店內美國手語傳譯服務
Spectrum 推行虛擬美國手語服務
Spectrum 推出店內虛擬美式手語傳譯服務，現已於 38 個市場、接近 100 間零售分店提供此服務。此舉標誌著品牌在為聾人及聽障社群提升客戶服務無障礙程度方面，邁出重大一步。
Spectrum 的店內虛擬美式手語傳譯服務，讓顧客只需在踏入參與分店時，以手機掃描二維碼，即可透過實時視像，即時連接至一位合資格美式手語傳譯員，由其協助促成顧客與 Spectrum 門店專員之間的實時三方溝通。
整體而言，Spectrum 的店內虛擬美式手語傳譯服務，有效省卻以往那些繁瑣且往往不足夠的替代方案。除即時帶來的便利及尊嚴感之外，此服務亦體現品牌更廣泛的企業理念，將無障礙服務視為客戶關懷的基本一環。此項推廣工作由 Spectrum 無障礙卓越中心（Accessibility Center of Excellence）主導。
英文原文
Spectrum has introduced an in-store virtual American Sign Language interpretation service, now available in nearly 100 retail locations across 38 markets. This move represents a significant advancement in customer service accessibility for the deaf and hard-of-hearing community.
Spectrum's in-store virtual American Sign Language interpretation service enables customers to simply scan a QR code with their mobile device upon entering a participating store and to instantly be connected via live video to a qualified ASL interpreter who facilitates real-time, three-way communication between the customer and the Spectrum store specialist.
All in all, Spectrum's in-store virtual American Sign Language interpretation service effectively eliminates the need for cumbersome and often inadequate alternatives. Beyond the immediate convenience and dignity this service provides, it is part of a broader corporate philosophy that prioritizes accessibility as a fundamental aspect of customer care. The rollout is being led by Spectrum's Accessibility Center of Excellence.
- 來源
- Trend Hunter
- 發布
- 2026-08-09
- 品類
- Socialbusiness
- 出處
- corporate.charter