多語言 AI 購物資訊站
CJ Olive Young 發布其 AI Assistant Kiosks 平台
CJ Olive Young 在多間吸引大量國際訪客的旗艦店，推出由 AI 驅動的購物助理服務站。這些服務站配備支援八種語言的對話式虛擬形象，提供產品資訊、庫存查詢、店內導覽，以及根據膚質及顧客喜好而定的個人化建議。
系統亦可回答有關付款方式及退稅等常見查詢，讓員工可專注處理更專業的諮詢。分店經理可獲取顧客常見問題及查詢資訊所花時間的分析數據。CJ Olive Young 亦擴大其 AI 傳譯服務，透過 QR 碼或店內平板電腦，支援 38 種語言的即時對話，並以 K-beauty 專業術語進行訓練。
對國際顧客而言，這項技術有助減少語言障礙，簡化產品搜尋過程。是次推行反映全球零售環境中，愈趨廣泛運用 AI 技術，提供在地化、可擴展的客戶服務。
英文原文
CJ Olive Young rolled out AI-powered shopping assistant kiosks at flagship stores with high volumes of international visitors. The kiosks feature conversational avatars that support eight languages and provide product information, inventory availability, store navigation and personalized recommendations based on skin type and shopper preferences.
The system also answers routine questions about topics such as payment options and VAT refunds, allowing employees to focus on more specialized consultations. Store managers receive analytics on frequently asked questions and the amount of time customers spend seeking information. CJ Olive Young also expanded its AI interpretation service, which supports real-time conversations in 38 languages through QR codes or in-store tablets and is trained on K-beauty terminology.
For international shoppers, the technology reduces language barriers and simplifies product discovery. The rollout reflects growing use of AI to deliver localized, scalable customer service in global retail environments.
- 來源
- Trend Hunter
- 發布
- 2026-08-21
- 品類
- Ai
- 出處
- retailcustomerexperience