多模態 AI 運作層

Palona AI has introduced a multimodal AI operating layer designed specifically for physical businesses, with its initial deployments concentrated in the restaurant industry. This innovation has been tested by operators such as Din Tai Fung, Mountain Mike's Pizza, Giordano's, Rooted Hospitality, and Cali BBQ following a Series A funding round that brought total investment to $20 million.

The core offering behind Palona's multimodal AI operating layer an integrated system that captures customer demand from various channels — including phone calls, catering requests, private event inquiries, and large-order submissions — and then translates those signals into actionable workflows for managers and frontline staff. This effectively bridges the gap between what customers want and what operations can deliver in real time.

What distinguishes this innovation from conventional business software is its proprietary Interaction Model for Physical AI, which goes beyond simple object detection or scene description to map how people, objects, places, and processes relate to one another over time.